Excuse me on this occasion ... I feel like I have to let off steam! I've been online with everyone's favorite government department (who have the cheek to call themselves a service ... NOT) ..... I've been waiting for 3 weeks for my pension to restart .... I have a letter from them to say that it would be paid on 2nd of this month .... still nothing.
On their website they say that an urgent payment can be requested so I thought "Why not?" I began the process online and went through about six screens of questions about why I needed an urgent payment ... and then at the final screen ....
...... "You cannot apply for an urgent payment online." !!!!!
So why start the process?
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